We take fraud seriously. This policy outlines our approach to handling chargebacks and protecting users from scams, while ensuring that genuine disputes are resolved fairly and efficiently.
Effective Date: June 9th, 2023
FeetFinder carefully investigates all chargebacks. Chargebacks are initiated when individuals reach out to their financial institutions to dispute a transaction. Users must not make unjustified chargeback requests of their payment card provider for any Buyer/Seller Transaction or tip to a Seller. To protect Sellers, FeetFinder will review excessive and potentially fraudulent chargebacks and may prohibit a user from making additional purchases during that review. If FeetFinder considers that any chargeback request is fraudulent or was made by a user in bad faith, FeetFinder may suspend or terminate that user’s account or any future account that user creates.